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Grow your business through your customers.

Forms and Web Analytics for eCommerce and web-based businesses.

How likely are you to recommend us to a friend or colleague?

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How would you rate your experience?

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Data

CX Analytics

Event analytics that help you understand everything that happens with your customer.

Feedback

Forms + Surveys

Understand your customer satisfaction and NPS. Increase retention and word-of-mouth.

Intelligence

Dashboards

Create custom dashboards and visualize what matters to you and your business.

Bring together all the important information

Kaption will help you understand how to attain and retain the best customers by combining quantitive and qualitative data.

Improve Reviews & Referrals

Kaption will help you manage your CX. Improve reviews & referrals and increase your ARPU with Kaption tools.

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Text Message
Friday, Aug 28, at 10:14am
Hi! Thanks for purchasing from Yeti. We'd love to hear your feedback: https://www.yeti.com/rv?id=4242
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Understand your online experience

A few things that Kaption can do for you...

Factor will help you launch websites and applications faster.

Happy Customers

Improve Reviews
Collect more high quality reviews from verified customers. Display it on your website with full control.
Get More Referrals
Get a standardized structure without it getting in your way. Your app controls all features and all UI.
Reduce Churn
Visualize the customer life cycle and fix problems. Craft loyalty programs.
Gain Customer Insight
All the tools you need to get and analyze user feedback.

Digital Experience

Session Replay, Heatmaps
See how users are using your website or app. Visualize their experience.
Track Clicks and Scrolls
Track clicks, scrolls, and more to see exactly how users are using your website.
Debug Problems
See when and where errors are occurring and tie them to problems in your customer experience.
Visualize Everything
Use Kaption's customizable dashboards to visualize what matters to you. You might not need Google after all.

Workforce

Recognize Excellence
Use Kaption workforce attribution to recognize team members who are doing great CX.
Visualize Performance
Use team attribution and scorecard metrics to determine which teams are doing the best work.

Kaption Works Anywhere

Kaption works out of the box on most popular platforms and it's simple to setup. Use integrations to get even more insights.