Grow your business through your customers.
How likely are you to recommend us to a friend or colleague?
How would you rate your experience?
The Experience EngineThe Experience EngineThe Experience EngineThe Experience EngineThe Experience EngineThe Experience EngineThe Experience EngineThe Experience EngineThe Experience EngineThe Experience EngineThe Experience EngineThe Experience EngineThe Experience EngineThe Experience EngineThe Experience EngineThe Experience EngineThe Experience EngineThe Experience EngineThe Experience EngineThe Experience Engine
Increase Promoter Score
30pts
A 12-point increase in NPS scores leads to a doubling of a company's growth rate on average (HBR Study).
Increase Net Referrals
7x
Increasing promotors means more word of mouth and referrals. Multiplying your inbound business and leads.
Supercharge Revenue Growth
220%
Constant insights into your customer experience will help you multiply the growth of your business.
Get Feedback FocusedA fresh take oncustomer feedback
A new way to learn from customers, generate loyalty and word of mouth.
Understand and Manage With CX Analytics
Unite your contact information and build behavioral profiles. Manage reviews, visualize touch points, and tie user experience to results.
Wrote a Review216hr ago
Recently placed an order for pick up here. The website said it was available for pick up today (which is why I ordered it.) Then I got a text saying it was ready, The website then said I can't pick it up until tomorrow even though it was before closing. :(
- Hilary Mahy assigned Kristin Watson2hr ago
Grows Reviews and Testimonials Automatically
Data is the future. Kaption is built with comprehensive CX analytics and tracking to help you understand what is working and improving.
Why You'll Love Kaption.co
Automate feedback, reviews, referrals and great customer experience
Factor will help you launch websites and applications faster.
- Generate Authentic Reviews
- Collect more high quality reviews from verified customers. Display it on your website with full control.
- Get More Referrals
- Get a standardized structure without it getting in your way. Your app controls all features and all UI.
- Reduce Churn
- Visualize the customer life cycle and fix problems. Craft loyalty programs.
- Gain Customer Insight
- All the tools you need to get and analyze user feedback.
- Session Replay, Heatmaps
- See how users are using your website or app. Visualize their experience.
- Track Clicks and Scrolls
- Track clicks, scrolls, and more to see exactly how users are using your website.
- Debug Problems
- See when and where errors are occurring and tie them to problems in your customer experience.
- Visualize Everything
- Use Kaption's customizable dashboards to visualize what matters to you. You might not need Google after all.
- User Generated Content
- Add user created content to your site. Comments, reviews, testimonials, Q&A.
- Follow Up
- Target customers with personalized messages to create high-converting mobile experiences
- Contacts and Lists
- Keep track of your customers and contacts. Send SMS campaigns and more.
- Inbox and SMS Chat
- Talk with customers via web chat, SMS, email or WhatsApp. Manage the conversations in one place.
- Recognize Excellence
- Use Kaption workforce attribution to recognize team members who are doing great CX.
- Visualize Performance
- Use team attribution and scorecard metrics to determine which teams are doing the best work.
Feedback Benefits
Website Benefits
Marketing Benefits
Management Tools
Integrates with the tools you already use.
Kaption works out of the box on most popular platforms and it's simple to setup. Use integrations to get even more insights.